Frequently Asked Questions

Find answers to the most common questions about Dignity Health supplements, shipping, returns, and more. Can't find what you're looking for? Contact our support teamβ€”we're always happy to help.

πŸ† About Dignity Health & Our Products

Q.1 Is Dignity Health Whey Protein safe to consume?

Ans: Yes.Β Dignity Health Whey Protein is manufactured in FSSAI-certified and GMP-compliant facilities. Every batch undergoes rigorous third-party lab testing for purity, heavy metals, and amino acid profile. Our products contain no banned substances, making them 100% safe and legal for athletes and fitness enthusiasts across India.

Q.2 Does Dignity Health sell authentic and original supplements?

Ans: Absolutely. We source our whey directly from Glanbia, the world's leading dairy protein manufacturer. Every product we sell is 100% authentic and original. We provide batch-wise lab test reports upon request. Counterfeit supplements are a serious problem in India; when you buy directly from mydignity.in, you are guaranteed a genuine product.

Q3. Do you offer lab test reports for your products?

Ans: Transparency is one of our core values. Yes, we provide batch-specific third-party lab test reports for all our products upon request. Each report verifies the protein content, amino acid profile, and confirms the absence of heavy metals, pesticides, and microbial contamination. Email us at support@mydignity.in to request the report for your purchased batch.

Q.4 Are Dignity Health supplements vegetarian?

Ans: Yes, our whey protein products are 100% vegetarian. They are derived from milk, making them suitable for lacto-vegetarians. Our products contain no meat, fish, or egg-derived ingredients. We clearly label all ingredients so you can make an informed choice.

Q.5 Are your products banned-substance free and safe for athletes?

Ans: Yes, all Dignity Health products are manufactured without any WADA-banned or NADA-banned substances. Our supplements are safe for competitive athletes, sportspersons, and anyone subject to doping control tests. We take clean sport seriously, and our third-party testing protocols specifically screen for prohibited substances.

πŸ€” Choosing the Right Supplement

Q.6 How do I know which supplement is right for my goal?

Ans: It depends on your primary fitness goal:

  • Muscle Building & Recovery: Start with Dignity Whey Protein (Concentrate).

  • Lean Muscle / Fat Loss: Choose Digni Pro Whey Isolate for higher protein purity with minimal fats and carbs.

  • Weight Gain / Hard Gainer: Our Dignity Mass Gainer provides the calorie surplus you need.

  • Strength & Power: Add Dignity Creatine Monohydrate to your stack.

  • Energy & Focus: Our Pre-Workout formula helps you crush every training session.

Still unsure? Email us for a personalized recommendation.

Q.7 Which Dignity Health Whey Protein is best for beginners?

Ans: Our Dignity Whey Protein Concentrate is the best choice for beginners. It delivers 24g of protein per serving with an excellent balance of taste, mixability, and affordability. It's easy to digest and perfect for those just starting their fitness journey. If you're lactose-sensitive, our Digni Pro Whey Isolate is a lighter, faster-absorbing alternative.

Q.8 What is the difference between Whey Protein Concentrate and Whey Protein Isolate?

Ans: The main difference is protein purity. Whey Concentrate (like our Dignity Whey) contains 70-80% protein with small amounts of natural fats and carbohydrates. Whey Isolate (like our Digni Pro) is further filtered to achieve 90%+ protein content with almost zero fat and lactose. Isolate is ideal for those on a strict calorie deficit or with mild lactose intolerance, while Concentrate offers the best value for most users.

Q.9 Can women take Dignity Health Whey Protein?

Ans: Yes, absolutely. Whey protein is not just for men or bodybuilders. Women can safely use Dignity Whey Protein to support lean muscle tone, aid post-workout recovery, and meet daily protein requirements. It does not cause "bulkiness"β€”that's a common myth. Our whey protein simply provides high-quality nutrition to support any fitness goal, including weight loss and body toning.

Q.10 Can I take whey protein if I am lactose intolerant?

Ans: If you are lactose intolerant, we recommend our Digni Pro Whey Protein Isolate. Isolate undergoes additional filtration that removes almost all lactose and fat, making it much easier to digest for those with mild to moderate lactose sensitivity. If you are severely lactose intolerant, we suggest consulting a healthcare professional before use.

Q.11 Can I take Creatine and Whey Protein together?

Ans: Yes, Whey Protein and Creatine Monohydrate are one of the most effective and scientifically backed supplement combinations. Whey provides the amino acids for muscle repair, while Creatine boosts your strength and power output. You can mix both together in your post-workout shake for maximum convenience and results.

Q.12 Is Dignity Health Creatine Monohydrate micronized and pure?

Ans: Yes. Our Creatine is pure, micronized Creatine Monohydrateβ€”the most researched form of creatine in the world. Micronization reduces particle size, which dramatically improves mixability and absorption. It is unflavored, dissolves easily, and contains no fillers, additives, or banned substances. It's perfect for stacking with any of our protein powders.

πŸ’ͺ Usage & Best Practices

Q.13 How do I use Dignity Health Whey Protein for best results?

Ans: Mix one scoop (approx 33g) with 200-250ml of cold water or milk in a shaker. Shake vigorously for 20-30 seconds.

Best Times to Consume:

  1. Post-Workout: Within 30-45 minutes for rapid muscle recovery.

  2. Morning: To kickstart protein synthesis after an overnight fast.

  3. Between Meals: As a convenient protein boost to hit your daily targets.

For weight gain goals, mix with milk and add fruits or oats for a calorie-dense shake.

Q.14 Are there any side effects of taking Dignity Health supplements?

Ans: When taken as directed, our supplements are safe and free from harmful side effects. Some beginners may experience mild bloating when first taking whey protein; this is usually temporary and can be resolved by reducing the serving size, mixing with more water, or switching to our Isolate formula. Always stay hydrated. If you have a pre-existing medical condition, consult your doctor.

Q.15 How should I store my Dignity Health supplements?

Ans: Store your supplement container in a cool, dry place away from direct sunlight. Always close the lid tightly after use to prevent moisture from entering. Do not refrigerate, as temperature changes can cause condensation and clumping. Use the scoop provided and ensure it remains dry before dipping into the powder.

πŸ“¦ Shipping, Returns & Payments

Q.16 Does Dignity Health offer COD (Cash on Delivery)?

Ans: Yes, we offer Cash on Delivery (COD) across India. You can pay when your order arrives at your doorstep. We also accept all major credit/debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and wallets for prepaid orders.

Q.17 How long does delivery take and do you ship across India?

Ans: We deliver to every corner of India. Delivery typically takes 3-7 business days depending on your location. Metro cities like Delhi, Mumbai, Bengaluru, and Kolkata usually receive orders within 2-3 days. We process all orders within 24 hours on working days and provide tracking details via email and WhatsApp.

Q.18 What is your return and refund policy?

Ans: Your satisfaction is our priority. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with an unboxing video and photos. We will replace the product or issue a full refund. For hygiene reasons, we cannot accept returns of opened or partially used supplement containers unless the product is confirmed defective.

Q.19 Do you offer discounts for bulk or wholesale orders?

Ans: Yes, we welcome bulk and wholesale inquiries. If you are a gym owner, fitness coach, retailer, or simply want to purchase in larger quantities, please reach out to us at Contact us with your requirements. We also run regular "MEGA MUSCLE OFFER" promotions on our website for flash discounts on combo packs.

πŸ“ž Contact & Support

How can I contact Dignity Health customer support?

You can reach us in multiple ways:

  • Email: enquiry@mydignity.inΒ 

  • Website: Fill out the contact form at contact us

  • Instagram: DM us @dignityhealthindia

We aim to respond to all queries within 2-4 hours during business hours (Mon-Sat, 10 AM - 7 PM IST).

Didn't find your answer? Reach out to us at enquiry@mydignity.in and our team will get back to you within a few hours.