At Dignity Health, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, products, services, and other digital platforms.
By accessing or using the Dignity Health website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our website.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
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Create an account or register on our website
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Place an order for our products
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Contact us for enquiries or support
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Subscribe to our communications
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Participate in surveys, promotions, or campaigns
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Submit feedback or reviews
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Interact with us through our website, social media, or other channels
Depending on how you interact with us, this information may include your name, email address, phone number, billing and shipping address, order details, and other information that you choose to provide.
You are responsible for ensuring that the information you provide to us is accurate and up to date.
2. Automatically Collected Information
When you visit our website, certain information may be automatically collected through standard internet technologies.
This may include:
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IP address
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Browser type and version
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Device and operating system information
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Internet service provider
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Website or URL from which you accessed our website
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Pages you visit on our website
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Date and time of your visit
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Website usage and interaction information
We use this information primarily to understand how visitors use our website, improve our services, maintain website security, and enhance your overall experience.
3. Use of Cookies
Dignity Health may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.
Cookies may help us:
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Remember your preferences
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Maintain website functionality
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Understand website traffic and usage
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Improve website performance
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Provide relevant content and advertising
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Support analytics and marketing activities
We may also allow selected third-party service providers, advertising partners, or analytics providers to use cookies or similar technologies on our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. How We Use Your Information
We may use the information we collect to:
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Process and deliver your orders
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Provide customer support
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Respond to your enquiries and requests
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Communicate with you regarding your orders or services
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Improve our products, website, and customer experience
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Conduct research and analytics
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Prevent fraud, misuse, and unauthorized activities
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Send service-related communications
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Send promotional or marketing communications where permitted
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Personalize your experience with Dignity Health
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Comply with applicable legal and regulatory requirements
5. Marketing and Advertising
Dignity Health may work with third-party advertising platforms, agencies, analytics providers, and technology partners to promote our products and services.
We may use general information such as website interactions, browsing activity, or audience characteristics to understand our customers and display relevant advertisements.
We do not intentionally provide advertisers with information such as your password, credit card number, or bank account details for their independent marketing purposes.
Where applicable, you may have the option to opt out of certain marketing communications or manage your advertising preferences.
6. Sharing of Information
We do not sell your personal information to third parties.
We may share information with trusted service providers when necessary to operate our business and provide services to you. These may include:
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Payment processing providers
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Delivery and logistics partners
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Website and hosting providers
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Customer support providers
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Analytics and technology providers
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Marketing and advertising service providers
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Professional advisors and consultants
These third parties are expected to use the information only for the purposes for which it has been provided and in accordance with applicable laws and contractual obligations.
We may also disclose information where required by law, regulation, legal process, court order, or governmental authority.
7. Aggregated and Anonymous Information
We may use aggregated, statistical, or anonymized information for business analysis, research, reporting, marketing, and service improvement.
Such information is designed not to personally identify individual users.
8. Telephone Calls and Communications
We may maintain records of telephone calls, emails, chats, or other communications with our customer service or support teams.
These records may be used for:
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Customer service and support
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Order and enquiry management
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Quality monitoring
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Training
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Research and development
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Service improvement
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Internal administration
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Compliance and security purposes
9. Your Privacy Choices and Rights
You may have the right, subject to applicable law, to:
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Access the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your personal information
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Withdraw consent where processing is based on consent
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Opt out of certain promotional communications
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Raise concerns regarding how your information is handled
If you request a change or deletion of your information, we may retain certain information where required for legal, regulatory, security, dispute-resolution, or legitimate business purposes.
Withdrawal of consent will generally apply prospectively and will not affect processing that was lawfully carried out before the withdrawal.
10. Data Security
We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, services, or social media platforms.
These third-party websites operate independently of Dignity Health and may have their own privacy policies and terms of use.
We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website before providing personal information.
12. User-Generated Content
Certain areas of our website or services may allow users to submit reviews, comments, feedback, photographs, or other content.
Please remember that information you voluntarily make publicly available may be viewed or collected by others.
Dignity Health is not responsible for the use or misuse of information that you voluntarily disclose through publicly accessible areas of our website or other platforms.
13. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate steps.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, complying with legal obligations, and enforcing our agreements.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
15. Changes to This Privacy Policy
Dignity Health may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we may update the Effective Date displayed at the beginning of this policy.
We encourage you to periodically review this page to stay informed about how we handle your information.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Dignity Health handles your personal information, please contact us:
Dignity Health
Phone: +91 90218 99735
We will make reasonable efforts to review and respond to privacy-related requests within an appropriate timeframe.
FINAL NOTE
By using the Dignity Health website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
If you do not agree with this Privacy Policy, please discontinue your use of the website and services.