Privacy Policy

Privacy Policy – Dignity Health | India's Best Whey Protein Brand

All the information provided to us by you, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement. However, please note that the withdrawal of consent will not be retroactive.

You may access, modify, correct, and delete any personal data you’ve provided by choosing to become a user of this Website. If you update your personal information, we may retain a copy of the original data for record-keeping purposes.

Due to internet communication standards, when you visit our Website, we automatically receive data such as the URL you came from and the destination URL when you leave. We also collect your IP address, your device's operating system, browser type, email interaction patterns, and your internet service provider’s name. This information is used for system administration, improvement of service, analytics, and trend analysis.

The Website uses temporary cookies to store technical information (not sensitive personal data). These cookies support the Website’s functionality and help our service providers manage the site efficiently. Authorized third-party vendors may place or recognize unique cookies in your browser for advertising and service optimization purposes. However, we do not store personally identifiable information in cookies.

We may record telephone conversations for customer service, quality assurance, administration, research, and internal training purposes.

We allow third-party companies—including ad servers, ad agencies, research firms, and ad technology vendors—to serve advertisements. Some of these ads may be targeted based on a general profile but do not use personally identifiable information.

We do not accept responsibility for any damage to your device, or any viruses or malware you may acquire as a result of browsing our Website, downloading content, or interacting with linked third-party sites. If you are dissatisfied with our Website, your sole remedy is to discontinue its use.

This Privacy Policy applies solely to the websites and services operated by Dignity Health India. We do not control or take responsibility for third-party websites that may appear in search results or links, and we are not liable for their privacy practices or content. We strongly encourage you to review their policies before interacting with them.

If the Website allows users to share data or post content accessible to others, you do so at your own risk. We disclaim responsibility for any misuse of such shared information.

We respect the privacy of our users and partners. Your IP address and any personally identifiable information will not be shared with third parties without your permission, unless required by law. However, aggregate data—free of personally identifiable markers—may be shared with advertisers, sponsors, investors, or strategic partners to support our business growth.

We provide ways for you to communicate your privacy concerns, and we promise to address them promptly and appropriately.

Return Policy | Dignity Health

The returns will be processed within 3 to 4 business days. Any damaged or defective items will be resolved within 4 to 5 business days.

Refund Policy

The refunded amount will be credited directly to the customer’s bank account within 3 to 4 business days after successful approval.

Shipping Policy

All products will be shipped and delivered to the customer within 4 to 6 business days, depending on the delivery location and availability.

 

Cancellation and Refund Policy

Your satisfaction is our priority at Dignity Health.
If you wish to cancel or return an order, we offer a straightforward process:

Order Cancellation

• Before Shipment:
  You may cancel your order by logging in to your account or contacting our customer support team within 12 hours of purchase. Orders cancelled before dispatch will receive a full refund.

• After Shipment:
  Orders already shipped cannot be cancelled. In such cases, please refer to our refund and return process below.

Refund and Returns

• Eligibility:
  Returns are accepted within 7 days of receiving the product, provided packaging is unopened, and the product is unused, undamaged, and in original condition.

• Steps for Refund/Return:

  1. Email our support team at [support@mydignity.in] with your order details and reason for return.

  2. Our team will coordinate pickup or request you to return the product (if applicable).

  3. After inspection, eligible refunds will be processed within 7–10 working days to your original payment method.

• Non-Returnable Items:
  Opened, used, demo, or tampered products are non-returnable. Items with visible damage or incorrect product supplied should be reported within 48 hours of delivery.

• Refund Status:
  Refunds are subject to successful receipt and inspection of the returned product. Replacement will be offered for defective items.

Note:
Shipping charges (if any) are non-refundable except in the case of wrong/damaged product delivery.

Shipping and Delivery Policy

Fast, Safe, and Reliable Delivery is Guaranteed with Dignity Health.

Shipping Coverage

• We deliver across India, including all major metro and Tier-2/3 cities.

• Outlying areas may have extended delivery times due to logistical constraints.

Order Processing

• Dispatch Time:
  Orders placed before 2:00PM IST are processed the same business day. Orders after this time or on holidays will be processed the next working day.

• Shipping Partners:
  All orders are shipped via reputed logistics partners and are fully trackable.

Delivery Time

• Metro Cities: 2–4 business days

• Other Cities/Towns: 4–7 business days

• Remote/Rural Areas: 5–10 business days

Tracking Your Order

• Once your order is shipped, you will receive a tracking link via email/SMS, allowing you to monitor real-time delivery progress.

Shipping Charges

• Free Shipping:
  We offer free shipping on orders above a specified value (refer to live promotions for details).

• A standard shipping fee may apply to smaller orders, visible at checkout before payment.

Authenticity and Packaging

• All products are packaged securely and sealed for freshness and safety.

• We use eco-friendly and tamper-proof packaging to ensure your order arrives in perfect condition.

Delays

Dignity Health strives for timely delivery. However, unforeseen circumstances (natural disasters, strikes, or logistics network disruptions) may cause delays. We will keep you informed if such events occur.

Customer Support

For shipping updates, lost packages, or special delivery instructions, contact our support team at [support@mydignity.in] or use live chat on the website.

Feel free to edit any details (return period, fees, contacts) to fit your business needs. These sections will build trust and clarify buying expectations for your Dignity Health customers.