Shipping Policy – Dignity Health

At Dignity Health, we are committed to delivering your orders quickly, safely, and efficiently across India. Every order is packed with care using secure and quality packaging to ensure your products reach you in perfect condition.

Pan-India Shipping

We currently deliver across most locations in India through trusted logistics and courier partners. Once your order is confirmed and shipped, you will receive tracking details via email or SMS so you can monitor your shipment in real time.

Order Processing Time

• Orders are usually processed within 24–48 business hours
• Orders placed on weekends or public holidays may be processed on the next working day
• Delivery timelines may vary depending on your location and courier availability

Estimated Delivery Time

• Metro Cities: 2–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Areas: Delivery may take additional time depending on courier accessibility

Please note that delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, transportation delays, operational disruptions, festivals, or high order volumes.

Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before payment
• All product prices listed on our website are inclusive of applicable GST

Free Shipping

We may offer free shipping on selected products, offers, or minimum order values as part of promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) services across eligible pin codes in India.

COD Terms:

• COD availability depends on your delivery location
• A small COD or shipping fee may apply on low-value orders
• Customers are requested to keep the exact payable amount ready at the time of delivery

Packaging & Product Safety

All orders are packed using secure and hygienic packaging materials to protect the product from damage, leakage, or tampering during transit. Our packaging process is designed to maintain product freshness and quality until it reaches your doorstep.

Delayed or Failed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• Courier partner operational issues
• Weather conditions or natural disruptions
• Incorrect shipping details provided by the customer
• Unreachable customer contact number
• High demand during sales or festive periods

In such situations, our support team will assist you with the latest shipment updates.

Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses, unavailable recipients, or failed delivery attempts may require additional shipping charges for re-dispatch.

Contact Us

If you have any questions related to shipping, tracking, or delivery, please contact us:

Email: enquiry@mydignity.in
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST